The DHC Guarantee. DHC is committed to providing you the highest-quality products possible. If for
any reason one of our products fails to meet your expectations, you can return your
order at any time within 60 days of your order date for an exchange or a refund
of the purchase price.
Refunds and exchanges
- Please return your items with a copy of your invoice, as well as a completed Return/Exchange
Form (included in your order), in a prepaid parcel using an insured carrier. DHC
is not responsible for return postage or lost or misdelivered items.
- If you are exchanging an item, your replacement product will not be assessed shipping
- Please note that when returning items on which you have received a discount/offer,
that discount/offer will no longer apply if you fall below the discount/offer threshold.
Original shipping charges will not be refunded.
- DHC cannot accept any returns for purchases made at any retail location or third
party. Retail locations and third parties cannot accept returns for purchases made
through our catalog or website.
- Please allow six to eight weeks to receive your refund or exchange, or up to two
billing cycles for your credit to appear on your credit card statement.
- Products returned for refund or exchange more than 60 days from the purchase date will not be sent back to the customer.