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UPDATED 3/1/09
Privacy Policy
DHC USA Inc. (“DHC”) values the trust that our customers place in us by providing us with their personal information. This privacy policy sets out how DHC uses and protects any information that you provide to DHC when you use this website. By using this website, you are accepting and consenting to the practices described in this privacy policy.
What Information We Collect
When you register online with DHC and/or shop with us, we ask for your name, telephone number(s), home address, email address and, occasionally in connection with competitions, promotions, prize giveaways or newsletters, we may ask your age or the month and date of your birth. When you make a purchase on our site, we ask for your delivery address, billing address and payment method details. We may also obtain information about your usage of our website and product purchases to help us improve our service to you.
How We Use Information Collected
All of the information we collect via our website or through email or telephone correspondence with you is used to fulfill your order, notify you about important changes to our website or services, notify you of special promotions, and constantly improve our service. We may use service providers (i.e. credit card processors, delivery companies) to assist us in processing your order and, if so, we will provide them only with the information needed to perform the particular services. We only use service providers with privacy policies that are consistent with our privacy policy.
We may, from time to time, send you information about our products, details of promotions and special offers via email or regular mail. We give you the option not to be contacted by mail or email regarding special product information or offers. In addition to checking a box on our Checkout Page to opt-out, you can send your request to: 5021 Louise Drive, Mechanicsburg, PA 17055 or call our Customer Service department toll-free at 1.800.DHC.CARE (342-2273). Please note that you will still receive customer service related communications about transactions from us.
On occasion, we may share your information (but never your email or phone number) with other high-quality companies that may subsequently send you information about their products and services as long as your information is submitted by two or more participating companies. If your information is unique to DHC, it will not be shared. If you do not want us to share your information, simply write to us at:
DHC
Attention: DO NOT SHARE
5012 Louise Drive
Mechanicsburg, PA 17055
To serve you better, we may combine information you give us online, through our catalogs or through other sources. We may also combine that information with publicly available information and information we receive from or cross-reference with others through the cooperative databases. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products that may be of interest to you, and for other promotional purposes.
Although unlikely, we may disclose your personally identifiable information if we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DHC or to others. We may also disclose your personally identifiable information when we believe the law requires it.
Updating, Correcting and Modifying Your Information
To ensure that your information is up-to-date, we encourage you to provide us with updates regarding such information and to inform us of any errors with respect to the personal information we hold. You may update, review, modify or correct your DHC online account information at any time by accessing your password-protected registration via www.dhccare.com. To update, access, modify or verify any other information, or if you do not have an online account, you may contact one of our customer service representatives at 1.800.DHC.CARE (342-2273) or write to us at DHC, 5021 Louise Drive, Mechanicsburg, PA, 17055. Ordinarily, we will need specific information from you to verify your identity, before we can provide you with the personal information we hold. We may ask you to put your request for a correction in writing.
Security of Your Information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts the information you input. We reveal only the last five digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing using SSL encryption software.
We also maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.
Cookies
A cookie is a file stored on your computer by a website to give you a unique ID. A cookie generated by DHCcare.com contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Links to third party sites
Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Protecting children
DHC takes special care to protect the safety and privacy of children. Our website is a general audience site. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
DHC's Commitment
DHC is very committed to protecting your privacy. If you have any questions about or would like to make any requests in connection with this privacy policy or the practices of this site, please email us at customerservice@dhccare.com with the word “Privacy” in the subject line, or call our Customer Service department toll-free at 1.800.DHC.CARE (342-2273).
Policy changes
DHC may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Any new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. This policy was posted on March 1, 2009 and updates and supersedes the policies previously posted in April 2004 and February 2005.
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