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Privacy Policy & Terms of Use

UPDATED January 1, 2014


Privacy Policy
Terms of Use

Privacy Policy
DHC USA Inc. (“DHC”) values the trust that our customers place in us by providing us with their personal information. This privacy policy sets out how DHC uses and protects any information that you provide to DHC when you use this website. By using this website, you are accepting and consenting to the practices described in this privacy policy.

What Information We Collect
When you register online with DHC and/or shop with us, we ask for your name, telephone number(s), home address, email address and, occasionally in connection with competitions, promotions, prize giveaways or newsletters, we may ask your age or the month and date of your birth. When you make a purchase on our site, we ask for your delivery address, billing address, phone number, email address and payment method details. We may also obtain information about your usage of our website and product purchases to help us improve our service to you and for marketing purposes.

How We Use and Share Information Collected, Tracking and Opting Out
All of the information we collect via our website or through email or telephone correspondence with you is used to fulfill your order, notify you about important changes to our website or services, notify you of special promotions, assist with our marketing programs and constantly improve our service. We may use service providers (i.e. credit card processors, delivery companies, marketing consultants) to assist us in processing your order and developing and/or implementing marketing programs. When used, we provide them only with the information needed to perform the particular services and they are bound by confidentiality obligations and restricted from using the information for any other purposes.

We may, from time to time, send you information about our products, details of promotions and special offers via email or regular mail. We give you the option not to be contacted by mail or email regarding special product information or offers. To opt out from receiving such offers, you may click the unsubscribe link at the bottom of any email or visit our email preference center to specify what offers you would like to receive. The email preference center can be accessed by clicking the email preferences link at the bottom of any email or by logging in to your online account through dhccare.com. You may also opt out by sending your written request to: 5021 Louise Drive, Mechanicsburg, PA 17055, or calling our Customer Care department toll-free at 1.800.DHC.CARE (342-2273). Please note that you will still receive customer care related communications about transactions from us.

On occasion, we may share your information (but never your email or phone number) with other high-quality companies that may subsequently send you information about their products and services as long as your information is submitted by two or more participating companies. If your information is unique to DHC, it will not be shared. If you do not want us to share your information, simply write to us at:

DHC
Attention:  DO NOT SHARE
5021 Louise Drive
Mechanicsburg, PA  17055

To serve you better, we may combine information you give us online, through our catalogs or through other sources. We may also combine that information with publicly available information and information we receive from or cross-reference with others through the cooperative databases. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products that may be of interest to you, and for other promotional purposes.

We may also share information about your visit to our website with third party vendors, including Google, for marketing purposes, to facilitate the sharing of items via online social networks, and/or in order to provide you with advertisements and promotional offers on different sites on the Internet. These third party vendors use cookies to collect aggregate cookie and tracking information in order to serve advertisements to you based on your prior visits to our website or present you with options for sharing information about DHC within your online social networks. We also use the analytic information collected to optimize our marketing efforts based on users' prior visits to our website and we may obtain reports with respect to aggregate interactions that users have with our ads across the Google Display Network or DoubleClick for Advertisers in conjunction with users' activities on our website.

At this time, our website does not honor Do Not Track requests. However, DHC only tracks your activity on our website for internal purposes and for completing your transactions. For third party tracking on our site, you may opt out of some third party vendors using cookies to serve you advertisements by visiting the opt out page of the Network Advertising Initiative at: http://www.networkadvertising.org/index.asp. You can opt out of Google Analytics for Display Advertising, customize Google Display Network ads using the Ads Preferences Manager, and/or opt out of Google's use of cookies to serve you advertisements by visiting the Google Analytics opt out page at: http://www.google.com/privacy_ads.html. Individual websites may also offer their own opt-out methods for interest-based advertising and similar services. Please note that by opting out, you will not stop receiving online ads. Opting out means that you will no longer be delivered ads tailored to your preferences and web usage from the companies from which you opted out.

Although unlikely, we may disclose your personally identifiable information if we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DHC or to others. We may also disclose your personally identifiable information when we believe the law requires it.

DHC may also transfer personally identifiable information to any successor to all or substantially all of the business or assets of DHC.

Updating, Correcting and Modifying Your Information
To ensure that your information is up-to-date, we encourage you to provide us with updates regarding such information and to inform us of any errors with respect to the personal information we hold. You may update, review, modify or correct your DHC online account information at any time by accessing your password-protected registration via www.dhccare.com. To update, access, modify or verify any other information, or if you do not have an online account, you may contact one of our customer care representatives at 1.800.DHC.CARE (342-2273) or write to us at DHC, 5021 Louise Drive, Mechanicsburg, PA, 17055. Ordinarily, we will need specific information from you to verify your identity, before we can provide you with the personal information we hold. We may ask you to put your request for a correction in writing.

Security of Your Information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts the information you input. We reveal only the last five digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing using SSL encryption software.

We also maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

Automated Collection of Information
DHC receives and stores certain types of information when you interact with our website, emails and online advertising. We use this information to help us evaluate and analyze the use of our website, to support our web analytics, evaluate and support online marketing efforts and ensure that our site is working properly. DHC uses cookies to recognize you when you return to our website and when you use our website. A cookie is a file stored on your computer or browser by a website to give you a unique ID. A cookie generated by our website contains only an alpha numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site.

Third party vendors may also use cookies on our website to collect aggregate cookie and tracking information in order to serve advertisements to you based on your prior visits to our website or to facilitate the sharing of items via online social networks.

You can generally set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also set your browser not to accept any cookies, however this will make it difficult and/or inconvenient to shop on many websites since they will not be able to store your shopping cart.

While our website does not honor Do Not Track requests at this time, you may opt out of some third party vendors using cookies to serve you advertisements by visiting the opt out page of the Network Advertising Initiative at: http://www.networkadvertising.org/index.asp. You may opt out of Google's use of cookies to serve you advertisements by visiting the Google advertising opt out page at: http://www.google.com/privacy_ads.html. In addition, individual websites may also offer their own opt-out methods for interest-based advertising. Please note that by opting out, you will not stop receiving online ads. Opting out means that you will no longer be delivered ads tailored to your preferences and web usage from the companies from which you opted out.

We may also use web beacons. A web beacon is a graphic image or small string of code included on web pages that enables the transfer of data. Web beacons can be used by companies for several purposes such as reporting website traffic, whether email was opened, customer preferences, advertising effectiveness and general auditing. We may include web beacons on our site and in marketing emails. When included, DHC uses web beacons to transfer data such as information about purchases and site usage history (but not your name or payment information). This data may be provided to third parties on a confidential basis for purposes of data analysis, providing a specific service and/or determining advertising effectiveness.

Links to third party sites
Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Protecting children
DHC takes special care to protect the safety and privacy of children. Our website is a general audience site. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties for direct marketing purposes. The notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: DHC Privacy & Legal Department, 5021 Louise Drive, Mechanicsburg, PA 17055. Please allow thirty days for a response.

DHC's Commitment
DHC is very committed to protecting your privacy. If you have any questions about or would like to make any requests in connection with this privacy policy or the practices of this site, please email us at customercare@dhccare.com with the word "Privacy" in the subject line, or call our Customer Care department toll-free at 1.800.DHC.CARE (342-2273).

Policy changes
DHC may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Any new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. This policy was posted on January 1, 2014 and updates and supersedes all previously posted policies.

 

Terms of Use
Welcome to DHC. We provide this site as a service to our customers. Please read the following basic rules that govern your use of the DHC website before using our site. Please note that by using the DHC website (the "Site"), you agree to follow and be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Site.

Changes to the Terms of Use
DHC reserves the right to update or modify these Terms of Use at any time without prior notice to you by posting the updated Terms of Use on the Site. You confirm your acceptance of the modified or updated Terms of Use by continuing to use the Site after the new Terms of Use have been posted. For this reason, we recommend that you review these Terms of Use whenever you use the Site.

Use of the Site
DHC grants you permission to use the Site, its contents and software solely for shopping and as a resource, and for no other purpose. Any other use, reproduction, modification, distribution or republication without the prior written consent of DHC is prohibited. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use the Site.

Copyrights
Unless otherwise noted, all Site images, text, design, graphics, logos, button icons, recipes, audio clips, video clips and the selection and arrangement thereof are the exclusive property of DHC and/or its licensors and are protected by U.S. and International copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of DHC and is also protected by U.S. and international copyright laws. All software used on this site is the property of DHC or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with DHC or using this Site as a shopping resource. Any other use of materials on this Site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of DHC is strictly prohibited.

Trademarks
DHC, dhccare.com, all logos, all product and service names, design marks and slogans are the trademarks or service marks of DHC and may not be used in connection with any product or service that is not offered by DHC in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DHC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site.

User Reviews, Feedback, Submissions
All user-generated content, comments, feedback, suggestions and ideas disclosed, submitted or offered to DHC in connection with your use of the Site (collectively, "Comments"), shall be and remain the exclusive property of DHC and may be used by DHC in any medium and you agree to execute any documents that may be necessary for such an assignment of rights. By providing your Comments to DHC, you are expressly consenting to DHC's use of your Comments. For example, your Comments could be used on the Site and in radio, television, and print advertisements. Your first name, first initial of your last name, age, and town and state may be used with any Comments you submit.

The information and opinions expressed in Comments on this Site are not necessarily those of DHC, and DHC makes no representations or warranties regarding any Comment. DHC does not represent or guarantee the truthfulness, accuracy, or reliability of any Comments or determine whether the Comments violate the rights of others. You acknowledge that any reliance on material or Comments posted by other Users will be at your own risk. DHC is not under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any Comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

Privacy Policy
DHC protects customer information according to our Privacy Policy posted on the Site, which, as amended from time to time, is incorporated by reference to be a part of these Terms of Use.

Indemnification
You agree to defend, indemnify and hold harmless DHC and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or any breach by you of these Terms of Use.

Termination
These Terms of Use are effective unless and until terminated by either you or DHC. You may terminate these Terms of Use at any time, provided that you discontinue any further use of the Site. DHC also may terminate these Terms of Use at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in DHC's sole discretion you fail to comply with any term or provision of these Terms of Use.

The following sections shall survive any termination of these Terms of Use: "Copyrights," "Trademarks," "User Reviews, Feedback and Submissions," "Indemnification," "Termination," "Disclaimer" "Limitation of Liability," and "General."

Disclaimer
THIS SITE IS PROVIDED BY DHC ON AN "AS IS" AND "AS AVAILABLE" BASIS. DHC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DHC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, DHC DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

PLEASE NOTE THAT, ON OCCASION DHC MAY ALTER OR UPDATE THEIR LABELS OR FORMULAS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE. PLEASE REFER TO THE PRODUCT LABEL FOR THE MOST ACCURATE INFORMATION.

Limitation of Liability
IN NO EVENT SHALL DHC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT YOU PAID TO DHC FOR THE PRODUCT(S) AT ISSUE, EVEN IF DHC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Taxes
DHC does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

For South Carolina purchasers, you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1).

For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

For Tennessee purchasers, purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at https://apps.tn.gov/usetax

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

DHC does collect and remit sales tax in some states, for example California and Pennsylvania. For purchases being shipped to those states, you will see the tax calculated on the checkout page before you are asked to confirm the purchase. DHC uses reasonable commercial efforts to calculate and remit the correct amount of tax required on each taxable purchase, but we do not guarantee the accuracy of the amount of the tax we represent to you as the tax owed. Minor errors may occur owing to the inability to accurately track multiple taxing districts, state and local "tax holidays," the timing of rate changes or the application of certain taxes to categories of items we sell. As a result of any error, DHC may overcollect or undercollect your tax. In consideration of our allowing you access to and use of the Site, and in collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold harmless DHC, its officers, directors, employees, agents and representatives, for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.

General
These Terms of Use represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use shall remain in full force and effect. The failure of DHC to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit DHC's rights with respect to such breach or any subsequent breaches. These Terms of Use shall be governed by and construed under California law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to these Terms of Use or your use of this Site must be brought in the state or federal courts of California and you consent to the exclusive personal jurisdiction of such courts.

DMCA Notice
If you believe your work or content has been copied and posted to this Site in a way that constitutes copyright infringement, please provide DHC's designated copyright agent with the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on this Web site;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • Your name, address, telephone number and email address (if available); and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

DHC's DMCA designated copyright agent for notice of claims of copyright infringement on this Web site is our General Counsel who can be reached as follows:

DHC USA Inc.
Attn:  General Counsel
555 Montgomery Street, Suite 1400
San Francisco, CA 94111
1.800.DHC.CARE (1.800.342.2273)
Copyright©dhccare.com

© 2012 DHC USA Incorporated.  All Rights Reserved

The Terms of Use was last updated on June 1, 2012. Please check our Terms of Use periodically for changes.